baji365's Privacy Policy

1. Introduction

This Privacy Policy ("Policy") applies to users of the baji365 website and related services. It describes what information we collect, how it is used, and what steps we take to protect your privacy.

By using any baji365 service, you are agreeing to the terms described in this Policy. This Policy and our Terms and Conditions complement each other and should be read together.

This Policy applies to all users based in Bangladesh who use baji365's casino, slots, sports betting, or any other service. If you have any doubts or questions, please contact our support team — we provide assistance in Bengali and English 24/7.

2. Information Collection

baji365 collects information in two main ways: directly from you, and automatically through your device or browser.

2.1 Information You Provide Directly

Information you provide during account registration, login, or when contacting us includes:

• Full name and date of birth (for age verification — proof of 21+)
• Username and password
• Mobile number and email address
• Address and identity verification documents (as part of the KYC process)
• Payment information provided during deposits and withdrawals (bKash, Nagad, or Rocket number)

2.2 Automatically Collected Information

When you visit our site, certain information is recorded automatically:

• IP address and geographic location (at country and city level)
• Device type, operating system, and browser version
• Time of site visit, time spent, and pages visited
• Referral source (where you came from before reaching our site)
• Data collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, we may sometimes verify or collect information from trusted third-party sources. Such information is used only for specific purposes and is stored linked to your primary information.

3. Use of Information

baji365 uses collected information for the following purposes:

• To create, manage, and verify your account
• To process deposits, withdrawals, and transactions
• To confirm that the age requirement of 21 years is met
• To provide customer service and technical support
• To prevent fraud, money laundering, and unauthorized access
• To determine eligibility for bonuses, promotions, and VIP programs
• To conduct statistical analysis for improving our services
• To meet legal obligations

We do not sell your personal information to third parties for marketing purposes. If you wish to stop receiving promotional communications, you can let our support team know at any time.

4. Information Storage and Security

To ensure the security of your information, baji365 has put in place industry-standard technical and administrative safeguards.

4.1 Technical Security

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Password encryption — no passwords are stored in plain text
• Data stored in secure server environments, with firewalls active to prevent unauthorized access
• OTP-based two-step verification available

4.2 Data Retention Period

We retain your information only for as long as it is needed to provide services, meet legal obligations, or resolve disputes. Even after an account is closed, certain information may be retained for specific legal reasons.

4.3 Administrative Controls

Only authorized staff can access your information, and only as required for their specific role. All staff are bound by confidentiality agreements and receive regular training on data protection.

5. Sharing Information with Third Parties

baji365 may share information with third parties in the following limited circumstances:

5.1 Service Providers

We work with trusted third parties for payment processing (bKash, Nagad, Rocket), identity verification, and managing technical infrastructure. These organizations process information only in accordance with our instructions and are bound by confidentiality agreements.

5.2 Legal Requirements

In the case of a court order, a valid request from a government authority, or a legal obligation, we may be required to provide relevant information. In each such case, we provide only the minimum information necessary.

5.3 No Sale of Information

We never sell your personal information to advertisers, data brokers, or any other third party. This is a core commitment of baji365.

6. Cookies and Tracking

baji365 uses cookies and similar technologies on its website to improve your experience and ensure the functionality of its services.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login status, carry out security checks, and keep core services running — these cannot be disabled.
• Functional Cookies: Used to remember your preferred language, theme, or other settings.
• Analytics Cookies: Collect aggregate statistics to help us understand which pages are used most and which parts of the service need improvement.

6.2 Cookie Controls

You can disable cookies from your browser settings, but this may limit some functionality of the site. Since essential cookies are tied to the core service, disabling them may prevent access to your account.

7. User Rights

Every baji365 user has the following rights regarding their personal information:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: You can request that incorrect or incomplete information be corrected.
• Right to Deletion: Under certain conditions, you can request that your information be deleted — however, some information may need to be kept to meet legal obligations.
• Right to Object to Processing: In certain circumstances, you can object to the processing of your information.
• Data Portability: You can receive a copy of your information in a structured format.

To exercise these rights, please contact our support team. Each request will be responded to in a timely manner.

8. Children and Minors

All baji365 services are exclusively for those aged 21 and above (21+). We do not knowingly collect personal information from anyone under the age of 21.

An age verification process is followed at the time of account registration. If we confirm that a minor has created an account, that account and the associated information will be deleted as soon as possible.

For more details on responsible gambling, please visit our Responsible Gaming page, which has information on self-exclusion, setting limits, and how to get support.

9. Policy Changes

baji365 reserves the right to change or update this Privacy Policy as needed. For any significant changes:

• The "Last Updated" date at the top of this page will be changed.
• Registered users will be notified via email or an account notification.
• A notice will be displayed on the site for important changes.

Continuing to use the site after any changes will be taken as your agreement to the updated policy. We recommend reviewing this page regularly.

10. Contact

If you have any questions, concerns, or requests about this Privacy Policy, please contact us:

• Live Chat: Contact us directly through the live chat on the website — available 24/7.
• Email: [email protected]

For quick answers to common questions, visit our FAQ section — it covers many common questions on privacy, account management, and payments.

We aim to respond to every request in a timely manner. Your privacy and the protection of your personal information are our highest priority.