baji365 Terms and Conditions

This terms and conditions document applies as a binding agreement between baji365 (referred to as the "Platform", "we" or "us") and the user (referred to as "you" or "member"). baji365 is an online betting and casino platform that provides services in Bengali for users in Bangladesh.

1.1 Key Definitions

• "Platform" refers to the baji365 website, mobile application, and all related digital services.
• "Member" refers to any person who has completed the registration process and holds an active account.
• "Services" refers to sports betting, casino games, live dealer games, fishing games, and other gaming content.
• "Wallet" refers to the funds held in a member's platform account.
• "Bonus Funds" refers to money granted under promotional activities, usable subject to specific conditions.

1.2 Applicability of Terms

These terms must be read together with our Privacy Policy. If there is any conflict between the two documents, the provisions of these terms will take precedence. Specific promotions related to bonuses may be subject to separate terms, which will be stated in the promotion details.

Providing accurate and complete information is required when opening an account on baji365. The platform reserves the right to close any account at any time if it was registered using false information.

2.1 Registration Requirements

• Each member may hold only one account. If a person is found to have multiple accounts, all of them will be closed and funds held may be forfeited.
• The mobile number and email address provided at registration must be active and belong to you.
• The member is solely responsible for the security of their account. The password must never be shared with any third party.
• If you suspect unauthorised access to your account, contact the support team immediately via live chat or email.

2.2 Identity Verification (KYC)

baji365 reserves the right to verify a member's identity at any time, particularly during the withdrawal process. We may request a national ID card, passport, or other valid document. If the required documents are not provided within the specified time, the account may be temporarily suspended.

All services on baji365 are strictly for persons aged 21 and above. Registration or use of the platform by minors is completely prohibited.

3.1 Geographic Restrictions

Services may be restricted in certain countries or regions in accordance with applicable laws. It is entirely your responsibility to comply with the local laws and regulations of where you are located.

All financial transactions on baji365 are handled through established mobile financial services in Bangladesh. The platform ensures transactions are conducted through trusted and recognised methods.

4.1 Deposit Methods and Limits

• Accepted deposit methods: bKash, Nagad, Rocket.
• Minimum deposit amount: ৳500 (for each method).
• After a successful transaction, funds are generally credited to the account instantly.
• Keep your transaction reference number — it will be needed to resolve any dispute.

4.2 Withdrawal Methods and Timeframes

• Available withdrawal methods: bKash, Nagad, Rocket.
• Minimum withdrawal amount: ৳500.
• Withdrawals typically take between 15 minutes and 2 hours to complete.
• Withdrawals can only be made using the same method used for the deposit.

4.3 Financial Security

baji365 uses SSL encryption and modern security technology to keep member funds safe. If a suspicious transaction is detected, the platform reserves the right to hold it until verification is complete.

baji365 offers various promotional offers. Each offer is subject to specific terms, which are stated in detail on the relevant promotion page.

5.1 Welcome Bonus

New members receive a 120% bonus on their first deposit, up to ৳10,000. For example: depositing ৳1,000 adds a ৳1,200 bonus, making the balance ৳2,200; the wagering requirement for the bonus is 25 times the bonus amount (৳1,200 × 25 = ৳30,000), meaning a total of ৳30,000 must be wagered before winnings from the bonus can be withdrawn.

5.2 General Bonus Rules

• The same bonus cannot be claimed more than once.
• Bets placed using bonus funds may be subject to restrictions on certain games and markets.
• Bonuses have an expiry date — once expired, the bonus and any winnings from it will be cancelled.
• If fraudulent activity or misuse of a bonus is detected, the bonus and related winnings will be cancelled.

The following rules apply to all bet acceptance and settlement on baji365.

6.1 Bet Placement Conditions

• There must be sufficient funds in the account at the time a bet is placed.
• A confirmed bet cannot be cancelled or changed, though a cash-out option may be available in some cases.
• Odds may vary for live bets placed after an event has started.
• The platform reserves the right to cancel bets accepted at incorrect odds due to a technical error.

6.2 Bet Settlement

All bets are settled based on official results. If an event is cancelled or abandoned, the stake for the related bet will be returned. In a multi bet, if one selection is cancelled, the bet will be settled based on the remaining selections.

6.3 Fraudulent Activity

Attempting to gain an advantage through arbitrage betting, use of bots, operating multiple accounts, or any other fraudulent method will result in account cancellation and funds held may be forfeited.

baji365 reserves the right to temporarily suspend or permanently close any account at any time without giving a reason. However, this action is generally taken for the following reasons:

• Providing false information at registration.
• Breaching any provision of these terms and conditions.
• Suspicion of fraud, money laundering, or other illegal activity.
• Misuse of bonuses or promotions.
• Failure to cooperate with identity verification.

7.1 Account Closure by the Member

If you wish to close your account yourself, contact us via live chat or email. Any legitimate funds in your wallet may be withdrawn before the account is closed.

Details of how your personal information is collected, used, and kept secure can be found in our Privacy Policy. By registering, you also agree to that policy.

8.1 Data Sharing

Members' personal information is not sold to third parties. However, limited information may be shared with trusted partners as required by law or for the operation of services, and this is done entirely within the privacy policy.

baji365 is not liable for losses caused by technical faults, cyberattacks, natural disasters, or other unavoidable circumstances. The platform's maximum liability is limited to the amount of the transaction in question.

9.1 Game Results

All games are operated using certified Random Number Generator (RNG) technology. Game results are entirely impartial and automated — there is no human intervention. baji365 is not responsible for wins or losses.

If you have a dispute or complaint, first contact our support team via 24/7 live chat or email. We can assist in both Bengali and English. General complaints are resolved as quickly as possible.

10.1 Formal Complaint Process

If your issue is not resolved via live chat, send a detailed complaint by email. Include your account details, the date and time of the incident, the transaction reference number, and a full description of the problem. We will provide a written response within a reasonable time.

For general questions, you can visit our Frequently Asked Questions page, where answers to most common topics can be found.

baji365 reserves the right to change these terms and conditions at any time. For significant changes, we will make reasonable efforts to notify members via their registered email or through the platform.

Continued use of the platform after a change means you have accepted the new terms. We therefore recommend checking this page regularly.

If you have any questions about these terms and conditions, please contact our support team. Visit our dedicated Responsible Gaming guide page to learn more.

12.1 Support Channels

• Live Chat: Available 24/7 in Bengali and English.
• Email: [email protected] — responses are generally provided on business days.